'I’ve asked the Head of Customer Service ‘Emma Barltrop’ of Jones & Son what customers complain about with regards to bird spikes?'When it comes to complaints about our birdspikes they are honestly few and far between however one complaint we do get every so often is that the birds are still landing where the spikes are installed. This may be for a few reasons, firstly the customer may have used the wrong product so for example installed a Defender 4 bird spike on a 5 inch ledge. The Defender 4 spikes will only protect a depth of up to 4 inches therefore we could explain to the customer that they need to use a Defedner 8 to get the deeper ledge protection.
The other reason for the spikes not working could be because the customer has installed the Defender pigeon spikes onto an area and expects that they will protect against all birds. The Defender pigeon spikes will only protect areas from pigeons and like sized birds. For smaller birds we recommend the Defender Starling & Sparrow spikes and for larger birds like Seagulls we recommend the Defender Seagull spikes. A seagull could technically land where Defender pigeon spikes are installed, this is because the spike works by nudging into the birds breast and making it uncomfortable, the pigeon spikes are too short for the longer legged seagulls and therefore we created a product with a longer spike.
Lastly the other complaint we sometimes get is that a customer has installed Defender pigeon spikes onto a ledge where the pigeons were roosting and they have moved onto a different ledge or area. The only solution to this problem is to buy more spikes and hope the pigeons move to someone else's property (which is often the case) or spike all the areas of your property you do not wish the pigeons to land on in the first place.
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